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Customer Comments

Hi

After deciding what sunglasses I wanted I started the hunt for a bargain. A major high street store "never knowingly undersold" was over £160 for my Ray-Bans, an online auction site had them from around £36 and all the way from China so best avoided. I was confident spending £120 with what looked like a reputable online retailer and then fortunately I come across theglassescenter. The price of £100 seemed far too good to be true but the website and ordering process gives some comfort so I take a punt. The service is as good as the price, quite exceptional. My glasses, ordered on Saturday 8th May were not in stock and I was advised of this on the Monday morning and that they were to be sent from the manufacturer in Italy. Still a bit dubious, all went to plan as I was kept updated and advised when the glasses were shipped to me and they arrived this morning, 19th May, by Royal Mail Special Next Day Delivery.

What more could you ask for when you get such excellent service and original quality at such an incredible price. I will most definitely shop here again and recommend theglassescenter to anyone who will listen to me, including my Prada wearing wife as it will save me a fortune !
Many thanks for a great deal, I will spend what I saved during my holiday in the sun.

Regards

Alan

Hi

Would like to say thank you for my fab new RayBans. I received continual updates as to the status of my order and even confirmed when money would be deducted from my credit card. A very professional company, and I would definitely use again.

Regards

Sheryl

Joe,

Thank you for the fantastic service provided by your company. The glasses
arrived this morning.Gives me faith in shopping on-line again after dealing
with some really rubbish unreliable people.

Thanks
Roley

Hello ,
Frames arrived today many thanks for getting back to me regarding delivery , the frames are amazing ,am very pleased with my purchase ,
I will be recommending you to many people in the irlene group
Thanks again
Linzi

Emma,
Many thanks for the great service & delivery on the Ray-Bans I ordered. Ordered on Monday and delivered by Thursday; although they were not in stock!
Service to be proud of!
Tim T

What a great service. The replacement temple tips for my RayBan glasses arrived well before their due delivery date.

Kenny N
Director

Hi there

I have just received delivery of my second pair on sunglasses from you - I now have one prescription pair and one non-prescription pair so I can wear them with my contact lenses.

I would like to thank you for the excellent service you provide – prompt dispatch and keeping me informed of my order all the way. Joe was particularly helpful last year as the SPH for my left eye wasn’t on your list. Adding it for me meant I could have the prescription I needed – truly great customer service.

I would not hesitate to recommend you to anyone.

Best regards

Kathryn

Joe

I received the glasses today and the only thing I can say is... WOW!!!

Thank you very much indeed: this was a quite peculiar order, but the purchase has been astonishingly flawless and has been managed impeccably by you.

Despite the same lens gradation, the quality of vision of the new glasses is really better than with my previous glasses.

Please accept my full appreciation: it will be my care to leave an adequate feedback on your website. I will order the sunglasses as soon as my bank manager allows me.

My best wishes of merry Christmas and happy New Year
Federico

Emma

Many thanks for your help . Parts arrived and have managed to swap new rubber arm covers over - look like new !!!
Geoff Varian

Since I started with Glasses Centre there have been a couple of complications that was no fault of their own at all but they dealt with it professionally / speedily and extremely courteously. This is unlike many other online retail experiences I have had and can therefore recommend Glasses Centre whole-heartedly.

Cheers

Best regards

David

1 x Persol 2244 S Sunglasses

Dear Emma,

Just to confirm to you that I have received the sunglasses and that everything is in perfect condition.

Many thanks for all and for the great service.

Regards,

Jorge

Hi,

Just received my glasses, many thanks they are fab.

Thank you for all your help.

I cant believe how much money I have saved.

Kind Regards

Many thanks for the excellent customer service provided by your company, the glasses were received the following day as promised, and my husband is very pleased with them.

Dear Glasses Centre -

I don't know whether you have a feedback part of your website but if you do i'd like to contribute to this as I consider the service you have provided to be exceptional. I am extremely pleased with the price, communication throughout the different phases of the order and the product itself. Thank you for such efficient customer service - am most impressed!

Regards
Karen

Emma,

I think it's Emma... you called me yesterday about my Persol glasses return
and they arrived today. Excellent service and thank you immensely... I have
posted the story of the tale on my web forum and be sure I will be letting
everyone I know to come knocking on your door for glasses....
READ MORE
Seriously thanks very much.

Regards

Alistair @
www.atgvintagewatches.com

Emma & Joe

Thank you so much for my prescription Prada glasses, the most beautiful glasses I have ever purchased.
Now I have discovered TheGlassesCentre I will make sure to recommend to anyone who wants new glasses.

And I will be ordering my next pair of sunglasses from you soon.

Thanks again

Sophie

Hi Guys

I'm glad to report that less than 48 hours from purchase that my sunglasses arrived in perfect order here in Glasgow. Excellent service, hassle free, zero fret, online shopping, just as it should be.

Many thanks, I am so happy with my purchase that I have already been sporting my new glasses on the drive to work this morning and will probably keep them on until my girlfriend steals them from me tonight.

Nigel

Hi Joe,

Just wanted to say that I received my gorgeous specs today :)

Thank you very much for all your help over the last couple of weeks and for getting them to me before my holidays!

You are a super star!!!

Thanks again!

Natalie.

Thank you so much for my dolce and gabbana sunglasses the most beautiful sunglasses I have bought on the net. Now I have discovered the glasses centre I will make sure to recommend to anyone who wants new glasses.

Sent from my iPod

Hi Emma

Just received delivery of my Persol glasses

Very nice very pleased and thank you for your help

Will recommend you

Kind regards

Martyn

The glasses arrived today in good condition. I'm very pleased with them.

Thanks for the good service and the order status updates.

Best regards,
Chris.

Hi Guys

Very impressed with your service!

Ordered before noon & as good as your word, the sunglasses arrived next day; in perfect condition and very well packaged.

This is the first time I have bought designer sunglasses & have wanted Ray Ban Wayfarers for years.

I am delighted with the quality of the Glasses, your fantastic service & the fabulous price.

Thank you very much.

Steve

Hi Joe,

I received the glasses at lunch time today. They're superb, very reasonably priced and were delivered in speedy time, so thank you very much.

I shall be leaving such a message on your testimonial page if you have one.

Thanks once again,

Sam

...

Hi,
I can confirm the order arrived today,

A couple of items for your team at the Glasses Centre...

Firstly, the glasses themselves are wonderful, authentic, great packaging, presentation box, glasses case and cleaning cloth, with those little Tom Ford touches one would expect. Great quality glasses at a cost that is almost 100 Euros less than the RRP compared to here in the Nordic region.

Secondly, the delivery time was astonishing! I am what you might call a veteran of online shopping, and to have the glasses arrive to be signed for 2 days after I read the confirmation mail is truly a best in class service. The time for delivery, together with the quality of the product make the Glasses Centre unrivalled in 10 years of shopping using Internet services. First class job, thank you so much.

Although the Tom Ford glasses are so good, I should not be needing another pair for a while, it will be a pleasure to reccommend your store to others, I hope you get plenty of business and gain more success!

Thanks once again, you won't have a more satisfied customer, and feel free to use the feedback in any testimonials, where you can include my name as "Scott, Finland" if you want.

weekend regards

scott

...

Hi Emma,

Just to let you know that i received my glasses this morning.

They are great - and i would like to thank you for your help over the last few days and getting them to me for today.

Thanks again

Lee

Joe,

Thanks so much. My absolutely gorgeous sunglasses (and amazing case) arrived at 13.20 today.

What can I say but thank you, thank you, thank you!!!

One very happy customer,

Maz

Subject:

I am very pleased with the glasses and delivery is the best I have had since buying goods of the internet I will use you again.

Many Thanks

Mark

Big Thank You to all at GlassesCentre!!!

Thank you for my sunglasses, they are great.

Firstly and probably most important is your price was unbelievable! Most other suppliers were 30% or more dearer (SunglassHut where i first saw and tried them on, cost 60% more).

When i ordered i was called promptly to be told the item was out of stock and there was an expected arrival time to you of six weeks. However this was not a problem as again i say, the price was fantastic and my patience was rewarded with delivery in 4 weeks.

I have recommended your site to friends and family and you will be the first place i look again in the future.

Now i just need the sun to come out!!.................lol

Many thanks again.

Vin

Hi Emma,

Just a quick note to let you know my sunglasses arrived on Tuesday, just as you'd promised!

I'm really pleased with them.

Thanks for all your efforts in keeping me informed and getting them to me. Your customer service has been really appreciated.

Have an excellent day!

Many thanks,

Zoe

...

Hi Joe,

First off, this has been just about the nicest customer support I have ever received. Thank you for your insight and advice. I guess I might have to give up my hopes of getting a pair that covers all of the area around my eyes and is very dark. I fly helicopters here on Kauai, and the light gets to bother you. I will keep looking at your selections or maybe see an optometrist here, it's just that the selection on this small island is pitiful.

Thanks again for all your help!

Daniela

...

Subject: Re: Web Site Contact

Joe

Just wanted to advise I received the Prada glasses today, and my wife is absolutely delighted!

Many thanks for all your help, great price and great service

Rgds
Steve

Subject: Re: Order Status Change: Your Order 202

Joe

Just arrived, spot on, absolutely delighted, sorry for being a pain and
thank you

Regards

Jason

Subject: Excellent Service

Thank you for the excellent delivery of the Ray Bans that I ordered for my husband. As promised they were delivered today and I am sure he will delighted with them when he gets them for his Ruby Wedding Present. I will definitely recommend your web site to my friends.

Thank you,

Catrina

Hi Joe,

Got these this morning. thank you very much for your help, and keep up the good work. ill be recommending your company to my friends, your direct service and straight answers have been most helpful to me.

if its possible, please pass this email to your managers. they always need to know positive feedback.

have a good weekend

Max.

Dear Joe & Co,

Big thanks for your excellent customer service regarding my Pradas.

Received glasses as you promised and took them on holiday to show off in style!

Wanted to thank you personally for your quick response, friendly attitude and professional approach.

I will not hesitate to recommend glasses centre to my friends. Great savings, great staff. Thanks again.

Debs

Hi Joe

Just a quick note to say thanks for the great service,

the 60mm sunglasses are a much better fit.

They still don't make me look like Daniel Craig though

I will contact again when I need some more.

best regards

Phil

Just wanted to say thank you, it's refreshing to have such a

communicative and helpful online team, especially Emma who went out of her way to

assist me with my order, where some companies would have just left me

to wait for several weeks for the order to arrive.

I will recommend your company to all my friends and family.

Many thanks once again

Kind regards

Mike

Joe:

I got my glasses this past weekend. They are AWESOME!!!! Thank you so much for getting them for me. I love them.

I will be sending my friends your way -- whenever I hear someone is looking for sunglasses!.

Take care and hope to speak with you soon!

Elizabeth

Hi,

Just returned from weeks holiday, to a very happy son, who said the glasses arrived and he is chuffed to bits!

Many thanks

Julie

Hello,

Just received my Ray-Bans and have been completely delighted with the product & the service you supplied.

regards,John

Hi

I would just like to impress how pleased I am with the fast service from your Company, right from the help I had from my first contact by telephone. I have always been a little hesitant in ordering on the computer,but they did not seem to mind.

I will certainly have no hesitating in recommending your Company and of course should I require any further purchases, I will use you again.

King Regards

JUNE

Cannot rate service highly enough- good advice from Joe and excellent value. Love my new glasses. Rob

Hi Joe

I just wanted to say a 'HUGE' thankyou for getting my sunglasses to me in time for my holiday,excellent service,product and price and all very much appreciated,I will be recommending you to my friends.

Kind regards

Jane

Thank you for my prescription Prada sunglasses the order came quicker than your estimated delivery date so I am really pleased plus you have saved me a lot of money I have passed on your details to friends and I will definitely order from you in the future.

Regards Paul

Hi,

I have received my sunglasses today - very nice! Good promt service and e-mail updates.

Thanks very much, have already recommended you.

Regards

Amanda

Recieved my sunglasses this morning. Great service, great price.

Chris

Just wanted to say thanks for the incredibly quick service on my recent order for some Ray Ban glasses Ordered around lunchtime on Monday, on my head by lunchtime the next day - superb!

Brian

I am so pleased with my sunglasses from Glasses Centre - they found me
 the 
exact style and colour I wanted at a good price and delieverd quicker
 than 
expected. Thank you so much!

Michelle

Thank you for your quick delivery. I am delighted with my purchase. I will use your service again in the future.

yours faithfully

Susan

I have just received my rayban sunglasses - many thanks.

A first class service with very helpful staff and 'goods' supplied VAT 
free as promised.  More than happy to recommend you to other people.

Regards

Malcolm

Dear all at the Glassescentre

I just want to thank you all for an excellent service and speedy delivery of the Prada sunglasses I bought, also the phone call from the lady who rang me up to let me know I had ordered the wrong colour ( I had spoken to her earlier to check the stock availaibility)

Such customer service is so sadly lacking these days and is very much appreciated.

Thanks once again.

Julie

Hello Emma and Joe,
It's just to let you know that today I received the glasses in perfect mint condition,
I would like to say thank you for your confidence and time.
Hope to deal with you again in the future.

Thanks Again,

Jose

Excellent  service and price will definitely use your company again.

Hey! Just wanted to say Thank You! I ordered a pair of Rayban wayfarers on monday night and got them wednesday morning! Couldnt ask for swifter service!!
Thank you!

Hi There

I am very happy with the service! The sun glasses are amazing, exactly what I wanted! Very quiclky delivery!

Thank you very much! I will definetely come back and strongly recommend your company!!

Regards,

Fernanda

Hello,

Just to let you know that I was very pleased with your service. I felt personally looked after.

Thank you,

Kristin

Great service, cheap and genuine, super fast delivery.

A genuine and trustworthy company, thanks again, i love them

James

Ray-Ban RB 2113 Wayfarer to your prescription.

Excellent,just as described,A1 service,I'll definitely use you again.
Thanks........Alan

Hi Joe

Many thanks for the prompt delivery and your personal touch, very much appreciated.
He was awake....well he was up!!! what's the saying lights on but no-one in I shouldn't tease he does work long nights........and the "shades" are just as I ordered
Many Thanks

Can I say what a pleasure it has been to deal with a company on the internet that knows the meaning of customer care. Thank you for your prompt replys to my e-mails and all the best for the future.

Ian

Joe,

Just to let you know front arrived & my optician fitted lenses & arms yesterday so I'm back to normal again!

Thanks for all of your help I was most impressed with the service you provided. Please forward this email onto your manager, if applicable.

Regards, Monica

Hi Joe,

I just wanted to let you know that I received my Ray Bans safely through the post a week or so ago and I am absolutely delighted with them. Many, many thanks for all your help and for providing a very friendly and smooth sale. I will certainly be recommending your site to all my friends!

Best regards,
James

Joe,

Just wanted to say that the sunglasses have arrived. Thank you very much for the quick turnaround times. I am extremely impressed.

To be honestly, I was originally a bit doubtful, after seeing the very reasonable prices for you products. But I took a bet, and it paid off. I'll certainly be recommending you guys as summer is approaching here in Australia and my friends/colleagues will undoubtedly need sunnies.

Thanks again,

-Pete

Glasses were delivered yesterday. Great service ... thank you...

regards
Amanda

Hi Joe

I was very impressed with the service I received from yourselves, you
 gave good advice on prescription sunglasses and they arrived when
 expected. Overall I would recommend your site to my friends and family.

Kind regards.

Linda

Hi,

I would just like to say thank you for such a great service, initially very helpful advice regarding types of lens and then super quick delivery of prescription sunglasses.

Recommending your company will be a pleasure!

regards

Paul

Comments/Enquiry: Hallo glasscentre.com Team !
I Just wanted to tell You that i am very pleased with the item and the
 shipping and handling. 
I did not expect the delivery just within 4 days to Germany. 
I will recommend your shop to all my friends. 
kind regards

Hi Joe,

Turned out to be the second time I’d used Glasescentre – first time was some excellent Nikon lens cloths on eBay.

Nevertheless, same strong service culture and ultra keen prices – but now combined with an excellent, comprehensive and informative website.

Overall I remain delighted with this transaction.

Regards,

Hi there again, Just wanted to thank you and your
 company for the Persol glasses. Ordered Thursday night and arrived on
 Saturday morning, great service, great glasses, well pleased all round...

HI EMMA

I RECEIVED MY RAY BAN WAYFARER SUNGLASSES

YESTERDAY AND AM EXTREMELY HAPPY WITH THEM AND THE SERVICE YOU GUYS PROVIDED.

I'VE HANDED OUT THE BUSINESS CARDS TO A FEW OF MY FRIENDS AND HAVE RECOMMENDED CHECKING YOUR SITE OUT FOR WHEN THEIR BUYING THEIR NEW SUNNIES FOR THE SUMMER. I'LL CERTAINLY CHECK YOU OUT WHEN I'M GETTING MY NEXT PAIR.

MANY THANKS

JONI JONES

 Hi,

Received my sunglasses less than 24hours after I ordered, a great
 shopping experience. Will use again for my wifes prescription sunglasses.

Many Thanks
Gareth